Host-Hero.com’s Refund Terms & Conditions
This Services Agreement (the “Agreement”) contains the complete terms and conditions which govern your use of Web hosting, Domain Registrations, e-commerce, Dedicated Servers, and other services provided by Host-Hero.com (the “Services”). In this Agreement, “Host-Hero”, “we”, “us” means Host-Hero and “Client”, “Subscriber”, “you”, or “your” means you. By clicking on the “Submit Order” button, or by buying any of our hosting package, you acknowledge that you have read the Agreement, and you agree to its terms, conditions and all policies of Host-Hero.com. Failure to comply with these terms and conditions may result in account suspension or termination, the determination made at the sole discretion of Host-Hero.com, on a case-to-case basis. In addition to the following, the Acceptable Use Policies provide more detailed information regarding what is acceptable use of our products and services.
Refund / Moneyback Policy
All new web hosting orders for shared hosting include a 15 days refund / moneyback guarantee. Please find below our refund policy for different services / products offered by Host-Hero.com:
Hosting Refund Policy
If you become unsatisfied at any point within the first 15 days usage, we will offer full refund of the amount paid for hosting. Refund requests should state clearly the reason for your refund request and must be received within the 15 days of activation through email (support [at] Host-Hero.com), or the web form.
Domain Refund Policy
Host-Hero.com uses third party domain registrar to register the domains, so once registered domain’s registration cost will not be included in the refund. However you will be able to retain the ownership of domain, and will be eligible to transfer your domain to other registrars.
Other Important Info
Accounts terminated due to violation of our terms and conditions found below, will not be eligible for the refund. Non-refundable Products and Services. Refunds are not offered on VPS / dedicated servers orders.